Contact information

📞 HOTR Co. — Contact Information Policy

Reach Out Anytime

We’re here to help with your orders, product questions, collaborations, or press inquiries.
Our small team reviews every message personally to make sure you’re taken care of.

Email:
📧 hotrcollc@gmail.com — for general questions, orders, and product support
📦 hotrcollc@gmail.com — for returns, exchanges, or damaged items

Mailing Address:
HOTR Co.™
[Insert your shipping or business address here — e.g., “1234 Reaper Blvd, Highland, CA 92346”]
(Please note: this address does not accept walk-ins or in-person returns without prior authorization.)

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: Closed (messages are reviewed the next business day)

Response Times

We aim to respond to all emails within 24–48 hours during business days.
During product launches, limited drops, or holiday seasons, response times may be slightly longer — but we promise to get back to you as soon as possible.

Social Media

You can follow and connect with us here:

Messages sent via social media aren’t always tracked by our order support system,
so for anything involving an order, refund, or exchange — please email us directly.

Collaborations & Wholesale

If you’re a brand, store, or creator looking to collaborate with HOTR Co.,
email us at hotrcollc@gmail.com with details about your project or store.

Legal / Policy Notes

  • By contacting HOTR Co., you consent to us replying to your provided email address.

  • We never share or sell personal contact information.

  • All inquiries are handled securely and confidentially in accordance with our Privacy Policy.

  • HOTR Co.™ reserves the right to update this Contact Information Policy at any time.